Hopin User Guide

Thank you for signing up to our online event! This user guide will help you get the most out of your TNW Couch Conference experience on Hopin. Now let's get you set up!

Setting up your Hopin profile

You won’t be able to access the event until 5 minutes before it starts, but you can create your profile in advance, and add the event to your calendar if you haven't done so already.


Click on the 'create your profile' hyperlink. A popup window will open, from where you can adjust your profile information and add an image of yourself. You can always update your profile by accessing your account from the upper-right hand corner.


Getting around Hopin

You will be able to access the event on Hopin 5 min before it starts from your profile dashboard by logging into your Hopin account. You are also going to receive a reminder by email shortly before the event starts, to make sure that you don't miss it!

Similar to a physical event, you can choose where you want to go and what you'd like to attend. In the reception area you will find the complete agenda showing what is happening where. You will also find an overview of the different event areas, and further details about the event.

On the right side of the screen you'll find the main event chat where you can comment and interact with other event participants. You can ask questions to the main stage speakers by using @Q&A in the stage chat. Make sure to follow the event chat for any important announcements and updates.

Aside from the main chat, you can participate in polling under the ‘Polls’ tab, and DM participants by browsing under the ‘People’ tab. You can also invite someone to join you in a private meeting room, by inviting them to a video call. Please make sure the other person is aware and interested in having a video call before sending the invitation.


The Areas:

You can navigate through the different areas on the left side of your screen


Upon opening Hopin and joining the event, you will land in the Reception area. You can think of the reception area as a venue’s lobby, it’s the information hub. Here you will find a complete overview of the agenda and you can follow what is currently happening and what’s to come


This is the Stage*,*** where the Ecosystems Couch Conference speakers will be hosting fireside chats and panel discussions.


In the Sessions area you can find all sessions hosted by the event speakers and partners. Here we'll have speakers hosting panel discussions and fireside chats further deep dividing into the topics discussed on stage. Every session will have its own chat, so you can interact with other participants and ask questions to the host. Important announcements and updates will be shared in the event chat.



You can connect with other event participants in the Networking area through the entire duration of the Ecosystems event. These 1-on-1 meetings will last up to 3 minutes, and you are able to leave the meeting at any time. A timer in the upper right hand corner will let you know how long remains in each chat. When time is up, your meeting will automatically end and you can click ‘Ready’ to be matched with a new participant. If you wish to exchange contact information with the other person in your meeting, both participants must click the 'Connect' button. If you connect, Hopin will share information such as your name and email address with the other participant. You can find the contacts you’ve made on your Hopin profile, under the ‘Connections’ tab. You can also select 'Unmatch' to lose the connection. Please note that you will be randomly matched with another participant in the networking area. You can DM specific participants under the 'People' tab and invite someone to join you in a private meeting room, by inviting them to a video call.

In the Expo area, you can find virtual booths hosted by event partners. You may access each booth to gather information about the partner and to interact with the host. Every expo booth will have its own chat so you can leave questions or interact with other participants.